Return Policy

At Lapsol Technologies, we want you to be fully satisfied with your purchase. If you’re not completely happy with your product, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item was purchased directly from Lapsol Technologies (via our website or official channels).

  • The return request is made within 7 days of the delivery date.

  • The item is in its original condition, unused, and with all original packaging, accessories, manuals, and serial numbers intact.

  • A valid proof of purchase or receipt is provided.

2. Non-Returnable Items

The following items cannot be returned:

  • Software or digital downloads.

  • Opened accessories like headphones, batteries, or chargers.

  • Items damaged after delivery due to misuse, drops, or water damage.

  • Clearance or final sale items (unless proven to be defective).

3. Return Process

To initiate a return:

  1. Contact our support team at [insert support email] or call us at [insert phone number] within 7 days of receiving the product.

  2. Provide your order number, a description of the issue, and supporting photos if applicable.

  3. Our team will guide you through the return or exchange process.

  4. If approved, you will be required to return the item to our office or designated drop-off location.

Note: Return shipping costs are the responsibility of the buyer unless the item was defective or incorrect.

4. Refunds

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 5–10 business days.

  • Refunds will be issued to your original method of payment or via M-PESA.

Delivery fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

If your item is defective or damaged, we may offer a replacement or exchange of the same model (subject to availability).

6. Warranty Claims

Some of our products come with manufacturer warranties. Warranty terms vary by product. Please refer to the specific product page or contact us for warranty support.

7. Contact Us

If you have questions about returns, refunds, or exchanges, reach out to us:

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